“10 HABITS OF TRULY EFFECTIVE YOUS” (&JEWS)! Clarified in 10 points!
Been reminded to share this #inspired course which is still alive and developing! Welcome good feedback!
“10 HABITS OF TRULY EFFECTIVE YOUS” (&JEWS)! CLARIFIED IN 10 POINTS!“10 HABITS OF TRULY EFFECTIVE YOUS” (via “10 HABITS OF TRULY EFFECTIVE YOUS” (&JEWS)! Clarified in 10 points!.
The 1st Habit from Stephen Covey that inspires most people and relates so well with Inside.Outside Evaluation training last Sunday together, is being “PROACTIVE” (e.g. like a Newbie writing this article to share).
This means not to be Reactive, rather to Pro-actively step out of the realm of dependence to Independence. To develop a clear value system that resonates with Great company values.
This becomes our core focus, and leads us to the 2nd Habit “BEGIN WITH THE END IN MIND”, by writing and reviewing a “Mission Statement” which capsulate our Core Values in clear Goals.
Stephen Covey himself helped formulate many top companies with their “Mission Statement” and this helps all the company from Newbies till the top focus together on what our Mission is all about.
The 3rd Habit is “First things First” which is crucial (and will get our Performance Managers and Supervisors excited) is everyone keeping a clear and prioritized schedule. Once again our clear value system guides us daily to the main Quadrant of our life of clear Priorities and Values, and is disallowing Emergencies and Unimportant activities to dominate our schedule.
The 4th Habit is when our Independence has a loftier goal of Interdependence. Through the “Win, WIN” approach every interaction with Colleagues, Customers and family and friends, is all about insuring that both sides WIN, everyone can gain attitude brining about a Public success (our CEO’s can get Nachus).
The 5th Habit is SEEK TO UNDERSTAND, THEN BE UNDERSTOOD, i.e. Attentive Listening – Stephen Covey himself says this is the hardest Habit, and everyone in Customer Service knows as well as our QA scores reflects this as the real key to success.
The 6th Habit is to together SYNERGIZE as a Company (truly bonding with Team meetings, outings, activities and compliance) – privately , with our Customers Satisfaction – publically, soaring high winning every kind of conceivable Customer Service awards and rising to the top of the industry being a role model to everyone else.
The 7th Habit is the key to all the Habits being applied “SHARPEN THE SAW”, which is our training, study time, quizzes, learning all the latest policies and Reviewing all the Habits and core values constantly.
Personally, I have taken these 7 Habits with thanks to Stephen Covey to a Jewish level. Space and time is limited to explain here the full depth of thoughts behind this, but for example the 7th Habit comes alive every Shabbat / Shabbos when we have time to internalize all the true Core Values we live every week and learn at our ekevating sparks at work.
Here is a very brief summary of “The 10 habits of Truly Effective You” which I think will directly help us all as a star.
The 1st Habit is Kindness (Chessed) – going out of our way to please the Customers.
The 2nd Habit is Goals (Gevorah) – remembering our Goals and QA guidelines on every call and chat.
The 3rd Habit is Honesty (Tiferet) – keeping the schedule and time from clocking in and out in a sincere focused manner.
The 4th Habit is Victory (Netsach) – make sure that everyone gains positively from every interaction.
The 5th Habit is Humility (Hod) – empathetically listening to everyone before making our educated point.
The 6th Habit is Unity (Yesod) – joining together as a real team to enjoy true success.
The 7th Habit is Shabbat (Malchus) – the key to continued success is continuous Training, Review, Education and Internalization.
The 8th Habit is Understanding the Voice of our times (Binah) – a culture of innovation and inspiration.
The 9th Habit is Wisdom to choose (Chochmah) – how to plan the successful path ahead and to protect from distractions to the true Goals of the company and personnel.
The 10th Habit is Intrinsic Worth (Kesser – Crown) – to truly appreciate ourselves and the gift of being employed where-ever we are..)
Thank you for reading the brief version and appreciate feedback – umuse613@Gmail.com